PRIVACY POLICY

Parking Control ("we") are committed to protecting and respecting your privacy. This policy set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting www.parkingcontrol247.co.uk you are accepting and consenting to the practices described in this policy.

All details provided by you to us of which we can identify you with are held and processed in accordance Data Protection Act 1998 ("the Act") and the Principles contained within the Act. For the purpose of the Act, the data controller is Parking Control Ltd of 86 to 90 paul street EC2A 4NE

User anonymity and personal privacy

Log files are maintained for files on this website's web servers. Log files do not capture personal information but do capture the user's IP address, which is automatically recognised by our web servers. We will make no attempt to track or identify individual users except where there is a reasonable suspicion that unauthorised access to systems is being attempted. Parking Control. reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of our web services. Access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. This monitoring would be done by the provider of network services and is beyond the responsibility or control of Parking Control.

NEW GDPR POLICY :

Our commitment to Personal Privacy

Who we are ?

Parking control is the trading name, Register name and address is Hounslow Enforcement Ltd , 86 to 90 Paul street, EC2A4NE.

Our data protection officer can be be contacted by writing at 86 to 90 Paul Street , EC2A 4NE.

We operate under the General Data Protection Regulations which will take in law on 25th May 2018 along with a new Data Protection Act ( Collectively referred to below as the DPA)

What we do ?

We monitor the entry and exit of our privately managed ANPR, MNPR or CCTV car park sites.

Image of people and vehicles including VRM will be obtained to confirm the length of stay and enforce non-compliance of the terms and conditions of entry into our privately - owned sites.

Your personal data is being obtained, retained and processed, depending on the category of user you are of our site. We also use our cameras to detect and deter criminal activity .

The privacy notice includes the following information to help you to understand clearly how your data is being used.

What's your rights under the data protection laws?

1. The right to be informed

2. The right of access

3. The right to rectification

4. The right to erasure

5. The right to restrict processing

6. The right to data portability

7. The right to object

8. Rights in relation to automated decision making and profiling. Please note that you have the right t0 request the above , however, when we receive your requests we may object to your request if we do not agree with it . However , if you do make the request we will tell you if the request has been granted or not.

Parking Control collects data from our website to understand better how people use it, if there are any error messages, how many people are visiting us and the types of platforms and browsers they use.

Some services on this website require us to collect personal information from you. To comply with the Act, we have a duty to tell you how we store the information we collect and how it is used.

We use information held about you in the following ways:

Information you give to us will be used as follows:

• to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have enquired about;
• to provide you with information about goods and services we feel may interest you. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data;
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you will be used as follows:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

However, any information you do submit to us will be stored securely and saved for analytics and search engine providers that assist us in the improvement and optimisation of our site, will never be passed on or sold to any third party.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our  Terms of Use and other agreements; or to protect the rights, property or safety of Parking Control our customer  or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If your personal information is provided in relation to a Parking Charge, We may also share it with:

• the Payment Processor for processing any online payments;
• the Independent Appeals Service for the purpose of audit of our car park management service;
• the driver vehicle licence agency (DVLA) for the purpose of audit of our car park management service;
• the Parking On Private Land Appeals IAS Service for the purpose of assessing your appeal;
• print and mail service providers for the purpose of responding to your appeal by post;
• email service providers for the purpose of responding to your appeal by email;
• credit reference agents for the purpose of ensuring we are writing to you at your most recent correspondence address, if you have not replied to other correspondence;
• collection agents for the purpose of enforcing a parking contract;
• solicitors for the purpose of enforcing a parking contract or responding to a legal query; or
• any other duly authorised sub-contractors, and that they are all duly authorised processors of that data for the purposes intended.

• the different categories of personal data that the organisation processes.
  

• the lawful basis for processing.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us in writing to: Parking Control, 86 to 90 PAUL STREET EC2A 4NE.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Complaints

At ParkingControl24/7, we are committed to delivering a professional and fair service. If you experience any issues or have concerns, we encourage you to contact our customer service team in the first instance.

• Step 1: Speak to Our Customer Service Team

If you have an issue or concern, please contact our customer service team via mailing us at info@parkingcontrol247.co.uk .

If your concern cannot be resolved informally, you may raise a formal complain writing. Please send your complaint to the following address:

Compliance Manager
ParkingControl24/7
86-90 Paul Street,
London
EC2A4NE

Alternatively, you can submit your complaint by email to: enquiries@parkingcontrol247.co.uk

Complaint Handling Timeframes

• Acknowledgement : We will acknowledge receipt of your complaint within 10 working days.

• Full Response : A full response will be provided within 20 working days.

• If additional time is needed, we will notify you with an update and an expected resolution date.
  
  

Complaint Logging and Record Keeping

Once received, your complaint will be recorded in our complaints register by our Compliance Officer. The following information will be logged:

• Complainant’s name

• Date of receipt

• Site involved (if applicable)

• Nature of complaint

• Outcome of complaint

• Date resolved

• Staff member who handled the complaint

• Action taken to prevent recurrence
  

Handling of Complaints That Also Purport to Be Appeals

As part of our commitment to maintaining a fair and transparent process, the IPC has clarified its approach to situations where a complaint also purports to be an appeal against a parking charge.

1. Initial Assessment

When the IPC receives a submission that includes elements of both a complaint and an appeal, it will undergo an initial assessment to determine the primary intent of the correspondence.

2. Appeals Process

If the submission is identified as an appeal against a parking charge notice:

• The matter will be redirected to the relevant parking operator.

• The complainant will be advised to follow the operator’s internal appeals process.

• If the appeal has already been rejected by the operator, the complainant may be guided to escalate the appeal to the Independent Appeals Service (IAS), where applicable.
  
  

3. Complaints Process

If the submission raises concerns relating to:

• The conduct or professionalism of a parking operator, or

• Potential breaches of the IPC Code of Practice,
  
  

The IPC will treat this aspect as a formal complaint.

This may include a separate review by the Compliance Team, independent of the appeal process.

4. Communication to the Complainant

The IPC will clearly communicate:

• Which elements of the submission are being treated as an appeal or a complaint.

• The appropriate channels for resolving each issue.

• Any further actions the complainant is required to take.

5. Separation of Processes

Appeals and complaints are separate processes:

• Appeals address the validity of the parking charge itself.

• Complaints address the conduct of the operator or procedural concerns.
  
  

We will retain your data for 24 months for internal auditing purposes. You can review our full privacy policy at: https://parkingcontrol247.co.uk/privacy-policy/

Escalating a Complaint

If you are not satisfied with our response, you have the right to escalate your complaint to the International Parking Community (IPC)for further review.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. If you wish to access this information, you need to make this request in writing to: 86 to 90 Paul Street EC2A 4NE.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.